Quality & Food Safety Policy

Döhler is a global producer, marketer and provider of natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. Döhler is dedicated to excellence in food safety and quality.

Our ultimate goal is the fulfilment of our customer’s requirements, as well as fulfilment of strict food safety and quality standards and applicable legislation issued by governments and regulatory authorities.

It is our responsibility to provide safe food at highest quality in which our customers have complete confidence.

Obligations to our stakeholders

At Döhler we are committed to take a process approach for achieving highest Quality for our stakeholders: 

  • Our customers – by completely fulfilling our customers’ demands to their satisfaction through innovation, product quality and service, and by providing products and services which meet all legal and customer requirements.
  • Our suppliers – by cooperating with our suppliers as part of our quality management program to ensure Food Safety and Quality at highest level, right from raw material to finished products.

An integrated quality & food safety system

To achieve Quality at highest level, Döhler has an integrated quality system in place based on two pillars which are important in all parts of our business. These are: 

  1. Quality Management
  2. Food Safety Management

It is our policy to operate the quality system based on these two pillars at each of our locations.

Measurement and improvement

We always strive to continuously improve Quality & Food Safety. We do this by setting yearly goals and programs, recording, monitoring and evaluating performance, and establishing scope for improvement. Our aim is to support our employees at each level and function in their drive to improve, for the benefit of all our stakeholders.